Store Policies

Our Privacy Policy, Shipping Policy, and Refund Policy.

Privacy Policy

We respect your privacy. This policy explains what data we collect, how we use it, and how we protect it. WHAT DATA WE COLLECT: Name, email, phone number Shipping address (for delivery) Payment proof image (for bank transfer verification) IP address, browser type (for security) HOW WE USE YOUR DATA: To process and ship your order To respond to customer inquiries To improve our products and service To send occasional newsletters (unsubscribe anytime) DATA SECURITY: All payment proofs stored in private, encrypted storage Your email is never shared with third parties We never sell your information COOKIES: We use essential cookies to run the site securely, and only use optional analytics and marketing cookies with your permission. See our Cookie Policy below for full details, or change your choices anytime via "Cookie Preferences" in the footer. YOUR RIGHTS: You can request to see your data You can ask us to delete your data CHANGES TO THIS POLICY: We may update this policy. Changes will be posted here. Continued use means you accept the changes.

Shipping Policy

SHIPPING TIMELINE: Order placed → Payment verified (24 hours) Approved → Shipped (within 2-3 business days) Delivery → 3-7 days depending on location DELIVERY AREAS: Nationwide shipping within Pakistan Free shipping on orders over Rs. 2,000 Shipping cost: Rs. 200-500 (depending on weight & location) PAYMENT VERIFICATION: We manually verify all payments within 24 hours During verification, your order is reserved (no stock loss) Once approved, we ship immediately TRACKING: You'll get courier tracking info via WhatsApp/email Follow your order on courier website LOST OR DAMAGED SHIPMENTS: Contact us immediately with photos We'll request courier investigation Refund or reshipping (our cost) if courier's fault DELAYS: Most orders delivered within 7 days During holidays, expect 2-3 week delays We'll update you if delays occur

Refund Policy

However, we stand behind our products. If you're unhappy: WITHIN 7 DAYS OF DELIVERY: Email us with photos/details of the issue. We'll investigate. IF IT'S OUR FAULT (damaged, wrong product): Full refund via bank transfer. IF IT'S NOT WORKING (after 4 weeks): Tell us which product, how long you've used it. We'll explain why or offer an alternative. NOT ELIGIBLE FOR REFUND: Used products (opened bottles, 4+ weeks of use) Customer changed their mind Shipping delays (we're not responsible for courier delays) PAYMENT PROOF REFUNDS: If your payment proof is rejected: We'll tell you why within 24 hours You can resubmit or request a refund Refund processed within 6-10 business days

Cookie Policy

We use cookies and similar technology to run this website and, with your permission, to understand how it's used and to support future marketing. ESSENTIAL COOKIES (ALWAYS ON): Required for things like signing in to the admin panel and keeping your session secure. These cannot be turned off and don't need your permission. ANALYTICS COOKIES (OPTIONAL, OFF BY DEFAULT): Help us understand how visitors use the site so we can improve it. When you turn these on, we may use Google Analytics, Microsoft Clarity, and PostHog. None of these load or collect any data until you turn Analytics Cookies on. MARKETING COOKIES (OPTIONAL, OFF BY DEFAULT): Reserved for future use to make our marketing more relevant to you. We don't currently run any marketing or advertising cookies. Turning this on simply lets you opt in ahead of time for when we do. CHANGING YOUR PREFERENCES: You can change your cookie choices anytime using "Cookie Preferences" in the footer of any page.